Help your managers master critical tasks with "best practices" training on DVD

The Confident Supervisor

Quickly train your team leaders to tackle the toughest management issues head-on with The Confident Supervisor. From tough conversations with subordinates to resolving conflict, your supervisors will fall back on this innovative turnkey program to avoid strained relationships, poor performance, and costly blunders.

Featuring 3 videos addressing today's toughest challenges:
Diversity, Conflict Management, and Difficult Conversations

 Each volume in the 3 DVD series contains:

• A 20 minute Confident Supervisor presentation on DVD, teaching tact, strategy, and hard-won secrets for executing a single essential management responsibility. Hosted by a team of top-rated HR communicators eager to share their insights and experiences, with case studies illustrated by professional actors. Each presentation delivers best-practices tips and guidance no supervisor should be without.
• A handy Trainers Guide, making it easy for you to lead informative and engaging sessions.

Three new Confident Supervisor DVDs address today’s toughest challenges.
These new video presentations, hosted by leading HR consultant Candace Kollas and experienced employment law attorney Mike Maslanka, help your supervisors become more sure of themselves, respected by staff, and effective in leading teams.

The Confident Supervisor: Diversity

 You know that recruiting and retaining a workforce representing different races, genders, generations and ethnicities means good business, but your team leaders may not have “bought in” to this fact. Here supervisors learn to approach diversity as a positive characteristic, how to manage across a broad spectrum of employees, and what pitfalls to avoid. Click the play arrow in the window below to view a sample clip.

• Why diversity is important to achieving organizational goals
• Debunking the political correctness argument
• Differences between boomers and Gen X workers on telecommuting, flextime, and immediate feedback
• Difference between changing oneself and accepting differences
• What younger workers expect from supervisors
• What motivates Gen X workers
• How to incorporate respect into all conversations
• Why categorizing people by ethnicity is bad for business and a legal risk
• Eliminating same-race discrimination
• Assigning tasks based on age, ethnicity, gender
• Key to diversity: if not always understanding, always respecting cultural differences

The Confident Supervisor: Conflict Management

Where people work together, there will be conflict. Your supervisors are responsible for minimizing it and leading respectful, productive and profitable teams. This DVD is the perfect tool for helping them become stronger, more effective, and more proactive. Click the play arrow in the window below to view a sample clip.

• What’s behind workplace conflict
• Why avoidance is so dangerous for supervisors
• Dealing with workplace conflict in a positive manner
• Keeping emotion out of conflict resolution
• Liability issues with documentation
• How managers represent your company
• Privacy concerns, blind copying on e-mail, and confidentiality
• Importance of a face-to-face conversation
• How to address concerns with respect and tact
• What is the proportionate response to the issue at hand?
• Importance of honesty and integrity
• Making open dialogue a part of your company culture
• Helping employees speak up sooner
• Using e-mail when resolving conflict
• Maintaining positive intent
• Focus on the situation, not the people involved

The Confident Supervisor: Difficult Conversations

A mishandled, awkward or disciplinary conversation with an employee can stir up bad feelings, misunderstanding and confusion, and even lower productivity. Done properly, such a discussion can transform an employee into a top performer. This presentation helps supervisors overcome common fears and excel at the task they like the least. It addresses the 3 most challenging aspects of workplace conversations: Difficult people who cry, swear, or worse, when confronted by management, performance evaluations when the employee needs to take corrective action, and embarrassing topics. Click the play arrow in the window below to view a sample clip.

• How to choose the right physical location for the conversation
• How to set the right conversational tone
• Ways to lower an employee’s natural defenses
• Tempering criticism with praise
• How to be direct
• Body English that helps take the edge off the conversation
• How to foster a two-way conversation, not just a lecture
• Bettering your listening skills
• Involving the employee in the solution
• Legal implications of managerial dishonesty
• Why it’s unethical to keep someone in a job for which they’re unsuited
• Why a termination conversation shouldn’t come as a surprise to the employee
• Byproducts: Anger, lawsuits, union organization. Solution? Empathy
• Case study: layoff by e-mail sparks lawsuits
• Setting the right tone to help your message get through
• Treating the employee with respect

Presented by Leading HR Experts and Lively Master Communicators

Candace Kollas is President of Workable Options, a consulting firm that assists organizations in developing cohesive communications and ensuring compliance in business practices. She has practiced labor and employment law, and served in the Employment Division of the Office of the Florida Attorney General. Her clients include AOL/Time Warner, Mercedes Benz, the Virginia Department of Transportation, and many other premier companies and organizations. Ms. Kollas assisted Coca-Cola Enterprises in the development of its Integrated Conflict Management System and is currently the Master Trainer for the nationwide implementation of that system.

Attorney Michael P. Maslanka with the law firm of Ford & Harrison has 20 years of experience in labor and employment law and is board certified in Labor and Employment Law by the Texas Board of Legal Specialization. His emphasis lies in counseling clients on employment and labor matters, representing management in federal and state court employment discrimination litigation, and representing management in union arbitrations and before the labor board. Mike is the author Texas Employers' Guide to Employee Handbooks and Personnel Policy Manuals.

Attorney Margaret Morford is President of The HR Edge, Inc., a national management consulting and training company. Her clients include Lockheed Martin, Sara Lee Foods, U.S. Marine Corps, Fox Broadcasting, and many others. She has served as Vice President of Human Resources for three large companies, and as an attorney specializing in workplace law issues. Her presentations at the annual SHRM Conference and Expo fill the largest halls and are routinely "standing room only", a testament to her skills as a communicator and motivator.